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Home » Our Mission & Philosophy

OUR MISSION

Our mission is to provide truly world-class Travel & Tourism services that exceed standards in fulfilling our clients’ needs.

 

VISION

Our vision is to be the choice DMC on the West Coast offering unrivalled travel solutions to our clients.

VALUES
Over the years, we have built a set of values as guiding principles that each and every employee can understand and embrace. We created these values as a tool to help our employees serve our clients and put the company on the path of steady growth. The values are:

v  Our brand is the most valuable thing we own.

v   Personal honesty and integrity are the foundation of our success.

v   Customer service is our way of life.

v   Leisure Afrique is a fun and friendly place, where teamwork rules.

v   We work hard and we reward hard work.

v   We have a listening ear to our customers and to each other.

v   Our doors are always open to ideas and criticisms.

v  We won’t compromise our standards or our clients’ success by over extending our capacity or by accepting projects we won’t complete.

 These values have been our guiding principles from inception and have remained our corporate watchdog in delivering exceptional services to our clients.

OUR BELIEF
We truly believe that it is better to offer an outstanding level of service to a few clients rather than a mediocre service to many. Whilst we obviously need to grow and develop, we do not have aspirations to become the biggest, just to try and be the best.

MANAGEMENT PHILOSOPHY 

From inception, our company decided to operate on a simple philosophy - "Take care of your customers first, and profits will follow" 

Our business model is a direct result of this simple, but powerful, belief and of how that belief relates to customer satisfaction, employee development, and eventual profitability if adhered to. 

 Our Business Model

v  We want to hire smart, motivated individuals and teach them to run a business by delivering exceptional customer service.

v  Completely satisfied customers come back — and they tell others about us, naturally growing our clientele base.

v  As business grows, the company opens more branches and creates new opportunities for our employees.

v  As our employees advance within our system, the company’s growth drives their financial rewards and continues to attract more top talent.

BUSINESS ETHICS
We are not just a company; we are in the business of building and maintaining relationships because our industry depends on repeat business. As an increasing number of Multinationals, Domestic Corporates and individuals seek our services, it is more crucial than ever that we exemplify the highest moral standards.

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